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If your eSIM is stuck on "activating", this is usually expected if you are not yet in your destination country.

• The eSIM will only fully activate and connect once you arrive at your destination and your device connects to the local network.
• Before you travel, it's normal for the eSIM to remain in an "activating" state.
• When you arrive, make sure roaming is enabled for the eSIM in your device settings.
• Ensure the eSIM is selected as your active data service line.

If you are already in your destination and it is still stuck on "activating", try toggling airplane mode on and off, or restarting your device. If the issue persists, please contact our support team for further assistance.

To resolve this issue, please follow these steps:

• Enable roaming on the eSIM in your device settings
• Select the eSIM as your data service line in your mobile settings
• For Samsung devices: You need to manually enter the APN (Access Point Name) in your eSIM settings. Set the APN to isp

These are the most common causes when an eSIM isn't working upon arrival.

For a full install guide, visit our APN Install Guide.

Don't worry! Your eSIM doesn't actually start counting down until you reach your destination country and it connects to the local network.

Even if it appears "active" after installation, the service period only begins when you arrive in your destination and the eSIM connects to the destination network. Make sure roaming is enabled when you arrive.

If you see an "expired" message when trying to install the eSIM again, this means the eSIM has already been successfully installed on your device.

To find your installed eSIM:

• Go to Settings → Mobile Service (iOS) or Settings → Connections → SIM card manager (Android)
• Look for the eSIM without a phone number - this is your travel eSIM
• Activation will happen automatically when you arrive at your destination

Installation issues are often related to timing. Remember:

• The eSIM won't fully activate until you arrive in your destination
• When you arrive, make sure to enable roaming on the eSIM
• Set the eSIM as your default data service line
• For Android devices: Ensure the Access Point Name (APN) is set to isp in the eSIM settings, as some Android devices fail to add this automatically

This message typically appears when the eSIM is already installed correctly on your device. The eSIM won't activate until you arrive in your destination country.

Check your device settings to confirm the eSIM is installed - it will be listed in your mobile service settings without a phone number.

Internet speed is determined by the local network in your destination country. We partner with the largest and most reliable networks available. Other factors, such as signal strength, network congestion and your device's capabilities, can also affect speed.

If you are hotspotting from your device, this can also impact your internet speed, as multiple devices sharing the same connection can reduce overall bandwidth.

If you're on an unlimited plan and experiencing slow speeds, this could be due to Fair Usage Policy (FUP) limits as outlined in our terms and conditions, product page, or confirmation email.

If you've arrived but still have no data connection, check these common solutions:

• Enable roaming on the eSIM
• Set the correct APN: If in Turkey, ensure the Access Point Name is set to isp. For a full guide, visit APN Install Guide.
• Select the eSIM as your active data service line
• Try turning airplane mode on and off to refresh the connection

eSIMs only activate when you arrive in your destination country. If you can't find your eSIM:

• Check your device settings under mobile service/SIM management
• Look for the installed eSIM (it won't have a phone number)
• The eSIM will automatically activate once you're in the destination country and it detects the local network

Yes, we aren't restricted and you're able to install and activate our eSIMs in Turkey without any issues.

We recommend installing the eSIM before you travel to ensure everything is ready when you arrive.

For more info, visit our Turkey Guide.

Yes, you can use your eSIM data for hotspotting and tethering to share your internet connection with other devices.

Please note that hotspotting may affect your internet speed as multiple devices will be sharing the same data connection, which can reduce overall bandwidth performance.

All data usage from hotspotting counts towards your plan's data allowance.

If your eSIM has stopped working and you are on an unlimited data package, please check the following:

• Ensure that roaming is enabled for your eSIM in your device settings.
• Check that your eSIM is selected as the active data service line.
• Try toggling airplane mode on and off to refresh your connection.
• If you have used more that the 1GB within the last 24 hours, your speed may be reduced due to Fair Usage Policy (FUP) limits. Unlimited plans may have speed restrictions after a certain usage threshold, as outlined in our terms and conditions. This lower speed may seem like the eSIM has stopped working.

If you have checked all of the above and your eSIM still does not work, please contact our support team for further assistance.