How it works

Frequently Asked Questions

• What is an eSIM and how does it differ from a physical SIM card?

  An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without using a physical SIM card. Unlike traditional SIM cards that need to be physically inserted into your device, eSIMs are built directly into your device's hardware. This means you can switch carriers or cellular plans digitally without having to swap physical SIM cards.

• When does my eSIM plan activate and expire?

  Your eSIM plan activates when you first connect to a network in your destination country. This means you can purchase your eSIM well in advance of your trip without worrying about the validity period starting immediately. Once activated, your plan will be valid for the specified duration (e.g., 7 days, 14 days, 30 days) or until you use all your data, whichever comes first.

• Can I use my phone number with the eSIM?

  Our eSIMs are primarily for data usage. They don't come with a phone number for making traditional calls or sending SMS. However, you can use apps like WhatsApp, FaceTime, Skype, etc., for calling and messaging over data. If you need to keep receiving calls and texts on your regular number, you can use your physical SIM alongside the eSIM in dual-SIM mode.

• What happens if I run out of data?

  If you use all the data included in your plan, your data service will stop. You can purchase additional data through your SimplySIM account dashboard. Log in to your account, navigate to your active eSIMs, and select the top-up option. The additional data will be available immediately after purchase.

• Can I use my eSIM in multiple countries?

  Yes, depending on the plan you purchase. We offer both single-country eSIMs and regional/global eSIMs that work across multiple countries. Regional plans cover specific regions like Europe, Asia, or the Americas, while global plans work in most countries worldwide. When selecting a plan, check the included countries to ensure it covers all your destinations.

• How do I switch between my physical SIM and eSIM?

  On iPhone: Go to Settings > Cellular/Mobile Data and tap on the line you want to use for data, calls, or messages.
  On Android: Go to Settings > Network & Internet/Connections > SIM cards/SIM manager and select your preferred SIM for data, calls, or messages.
  Most modern smartphones allow you to use both SIMs simultaneously, with one for data and one for calls/SMS.

• What if my QR code doesn't work?

  If you have trouble scanning the QR code, you can manually enter the eSIM details instead. In your email, you'll find the SM-DP+ address and activation code. During the eSIM setup process, select the manual entry option and enter these details. If you still experience issues, contact our support team with your order number and we'll help resolve the problem.

• Can I transfer my eSIM to another device?

  eSIMs are linked to the specific device they're installed on and cannot be directly transferred between devices. If you need to move your eSIM to a new device, please contact our customer support. Depending on the circumstances, we may be able to deactivate your current eSIM and issue a new one for your new device (additional charges may apply).

• Will the eSIM affect my device warranty?

  No, using an eSIM does not affect your device warranty. eSIM technology is a standard feature included by the manufacturer in compatible devices. Installing and using an eSIM is a normal function of your device and won't void any manufacturer warranties.

• What network providers does SimplySIM use?

  SimplySIM partners with major network providers around the world to ensure reliable coverage wherever you travel. Your eSIM will automatically connect to the strongest available network in your destination. In most countries, you'll have access to 4G/LTE networks, with 5G available in select regions where supported.