Treating Everyone Fairly Policy

Last Updated: 03/03/2025

At SimplySim, we are committed to treating all individuals—customers, employees, suppliers, and partners—with dignity, respect, and fairness. This policy outlines our approach to ensuring that every interaction with our organisation is conducted in a manner that upholds the highest standards of equality, inclusivity, and integrity.

This policy applies to all aspects of our business, including but not limited to:

• Customer service and support
• Employment practices, such as recruitment, training, and career development
• Supplier relationships and procurement processes
• Community engagement and partnerships

Our objectives are to:

• Promote a culture of respect and equal opportunity
• Eliminate discrimination, harassment, and unfair treatment
• Foster an inclusive environment where everyone feels valued

We believe in providing equal opportunities to all individuals, regardless of characteristics such as race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We adhere to all applicable anti-discrimination laws and regulations, including:

• Equality Act 2010 (UK)
• Other relevant international and local anti-discrimination legislation

We expect all employees, contractors, and representatives of SimplySim to:

• Use respectful language in all forms of communication
• Avoid harassment, bullying, or any form of discriminatory behaviour
• Report any instances of inappropriate conduct or language

We aim to treat every customer fairly by:

• Providing clear and transparent information about our products and services
• Offering unbiased advice and support tailored to individual needs
• Resolving complaints in a timely, impartial, and respectful manner

SimplySim is dedicated to creating a supportive work environment. Our commitments include:

• Recruitment and Selection: Ensuring job opportunities are advertised widely and assessed against objective criteria
• Training and Development: Providing ongoing learning opportunities to help employees reach their full potential
• Workplace Adjustments: Making reasonable accommodations for employees with disabilities or other needs
• Open-Door Policy: Encouraging employees to voice concerns or suggestions for improvement without fear of reprisal

We work to ensure that our suppliers and partners also uphold principles of fairness, respect, and inclusion. We seek to collaborate with organisations that share our values and commit to:

• Fair employment practices
• Non-discriminatory policies
• Respect for human rights and dignity

We regularly review our policies and practices to ensure compliance with all applicable legislation and to identify areas for improvement. Employees, customers, or third parties who witness or experience unfair treatment are encouraged to report their concerns to our management team or HR department. We will investigate all reports promptly and take appropriate action where necessary.

We are committed to the continuous improvement of our practices to maintain a fair and inclusive environment. This may involve:

• Conducting periodic training sessions
• Reviewing and updating internal policies
• Gathering feedback from employees, customers, and partners