Privacy Policy

Last Updated: 03/03/2025

This Privacy Policy (“Policy”) describes how SimplySim (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal data when you use our website(s), products, and services (collectively, the “Services”). By accessing or using our Services, you consent to the collection and processing of your information as described in this Policy.

This Policy applies to personal data we collect through our Services, including eSIM purchases and related offerings, as well as any other interactions you may have with us (e.g., customer support).

• Personal Information:
  • Contact Details: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and any other information required to set up and maintain your account.
  • Payment Details: Billing information such as credit/debit card details or other payment methods.
• Device and Usage Information:
  • Technical Information: IP address, browser type, operating system, device identifiers, and eSIM-related device details.
  • Usage Data: Pages viewed, clicks, referring URLs, and other usage metrics related to our Services.
• Location Data: With your consent, we may collect approximate or precise location data to optimize your eSIM connectivity.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tools to enhance your user experience and analyze usage patterns.

• Provide and Maintain Services: To process orders, activate eSIMs, and offer support for your account.
• Improve and Personalize: To customize user experiences, develop new features, and enhance our offerings based on usage data.
• Communications: To send you service-related notifications, promotional materials, and updates, subject to your communication preferences.
• Billing and Payments: To manage invoicing, payments, refunds, and related financial transactions.
• Security and Fraud Prevention: To protect our Services, detect and prevent fraud, and address security risks.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes, and to respond to lawful requests.

If you are located in the European Economic Area (EEA) or the UK, we process your personal data under one or more of the following legal bases:

• Consent: Where you have given consent for specific processing activities.
• Contract: Where processing is necessary for the performance of a contract (e.g., providing eSIM services).
• Legal Obligation: Where processing is required to comply with applicable law.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, unless overridden by your data protection rights.

• Service Providers: We may share your data with third-party vendors who perform services on our behalf (e.g., payment processing, analytics, marketing).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• Legal Requirements: We may disclose data if required by law or in response to valid requests by public authorities.
• With Your Consent: We may share data with third parties if you give us explicit permission to do so.

We operate globally, so your data may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection as your home country. We take appropriate measures to ensure your personal data remains protected, such as using standard contractual clauses or other lawful transfer mechanisms.

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or anonymize your data.

• Access and Portability: You have the right to request a copy of your personal data and, where feasible, to receive it in a structured, commonly used format.
• Rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Erasure: You have the right to request deletion of your personal data, subject to certain exceptions.
• Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.
• Objection: You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

We use reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to provide and personalize our Services, analyze usage, and deliver relevant ads. You can control cookie preferences through your browser settings or by using dedicated cookie consent tools, if available.

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before disclosing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Policy on our website and update the “Last Updated” date. Your continued use of the Services after any such changes indicates your acceptance of the updated Policy.