Help Center

Frequently Asked Questions

• What is an eSIM?

  An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM card. It's built into your device and can be programmed remotely. With SimplySIM, you can purchase an eSIM plan online and activate it immediately without needing to swap physical SIM cards.

• Is my device compatible with eSIM?

  Most modern smartphones and tablets from Apple, Google, Samsung, and other manufacturers support eSIM technology. Apple iPhones from XR/XS and newer, Google Pixel 3 and newer, and recent Samsung Galaxy models are compatible. Check our device compatibility checker to confirm if your specific device is supported.

• How do I activate my eSIM?

  After purchasing, open the install page from your “Your eSIM is ready” email or your dashboard on the phone itself and tap Quick Install, or use one-tap install in our iOS or Android app. The QR code is only a fallback for older phones. Follow our step-by-step install guide for your exact phone.

• Can I use my physical SIM and eSIM simultaneously?

  Yes, one of the main benefits of eSIM technology is that you can have both your physical SIM and an eSIM active at the same time (dual SIM). This allows you to keep your regular phone number active for calls and texts via your physical SIM while using data through your SimplySIM eSIM when traveling abroad.

• When does my eSIM plan start?

  Your SimplySIM eSIM plan begins when you first connect to a network using the eSIM, not when you purchase it. This means you can buy it in advance of your trip and activate it only when you need it. Once activated, your plan will be valid for the specified duration (7 days, 14 days, 30 days, etc.).

• What happens when my data runs out?

  When you've used all the data included in your plan, your data service will stop working. You can purchase additional data through your SimplySIM account dashboard at any time. Some plans also offer the option to continue using data at reduced speeds after your high-speed data allocation is used up.

• Can I top up my eSIM?

  Yes, most SimplySIM eSIM plans can be topped up with additional data if you need more during your trip. Simply log in to your SimplySIM account, navigate to your active eSIMs, and select the top-up option. The additional data will be available immediately after purchase.

• Can I use my eSIM in multiple countries?

  SimplySIM offers both single-country and regional/global eSIMs. Regional plans work across multiple countries in a specific region (e.g., Europe, Asia), while global plans work in most countries worldwide. Check the specific coverage details for each plan before purchasing to ensure it covers all the countries you plan to visit.

• What happens if I have technical issues with my eSIM?

  If you experience any technical issues with your SimplySIM eSIM, our customer support team is available to help. Start with our guided eSIM troubleshooter. It checks your eSIM from our side and fixes most problems in a couple of minutes, and puts you through to us if it can't.

• Can I transfer my eSIM to another device?

  eSIMs are linked to the specific device they're installed on and cannot be transferred between devices. If you get a new device and want to move your eSIM plan, you'll need to let us know so we can deactivate your current eSIM and provide a new one for your new device (additional charges may apply).

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