Terms and Conditions

Last Updated: 03/03/2025

These Terms and Conditions (“Terms”) govern your use of and access to the products and services provided by SimplySim (“Company,” “we,” “us,” or “our”), including but not limited to the purchase and use of our eSIM cards, associated data plans, and website services (collectively, the “Services”). By purchasing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not purchase or use our Services.

• “eSIM”: A digital SIM that allows you to activate a cellular plan from a carrier without using a physical SIM card.
• “You” / “User” / “Customer”: Any person or entity purchasing or using our Services.
• “Website”: Any official SimplySim website, including all related subdomains and online platforms operated by us.

• You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase or use our Services.
• By placing an order, you confirm that you have the legal capacity to enter into a binding contract and that the information you provide is accurate, complete, and current.

• Coverage: SimplySim provides eSIMs for use in multiple countries worldwide. Actual coverage depends on local network operators and may vary by location.
• Data Plans: We offer various data plans (including unlimited, limited, and pay-as-you-go options) that allow you to access mobile data services.
• Compatibility: Our eSIMs may not be compatible with all devices. It is your responsibility to ensure that your device supports eSIM technology and the relevant network bands.

• Placing an Order: You may purchase an eSIM or data plan through our Website or other authorised channels. All orders are subject to acceptance by us.
• Account Registration: You may be required to create an account, providing accurate and up-to-date personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• Prices: All prices are listed in [GBP or applicable currency], inclusive or exclusive of taxes depending on your location. We reserve the right to change our prices at any time.
• Payment Methods: We accept credit cards, debit cards, and other payment methods as indicated on our Website. By submitting payment information, you authorise us to charge you for the total order amount.
• VAT and Other Taxes:
  • UK & EU: If applicable, VAT will be charged according to the place of supply rules. For EU customers (B2C), local VAT rates may apply under relevant regulations.
  • Rest of World: Orders shipped or provided outside of the UK/EU may be subject to import duties, taxes, or fees levied by the destination country. You are responsible for these charges, if applicable.

• Delivery: eSIM activation details are typically delivered electronically (via email or our Website).
• Activation: Instructions on how to activate the eSIM will be provided. You are responsible for following the activation steps correctly. We are not liable for any issues arising from incorrect activation.
• Commencement of Service: Service begins once the eSIM is successfully activated and used on a compatible device.

• Unlimited Plans: If an unlimited data plan is offered, it may be subject to a Fair Usage Policy to prevent misuse. We reserve the right to restrict speeds, suspend, or terminate service if usage is deemed excessive or fraudulent.
• Monitoring: We may monitor data usage to ensure compliance with this policy.

• Right to Cancel: You may have a statutory right to cancel under applicable consumer protection laws. Please see our Refund Policy for details on how to cancel or request a refund.
• No Refunds After Activation: Once the eSIM is activated, refunds may not be available unless otherwise stated in our Refund Policy or required by law.
• Defective Products: If you receive a defective eSIM or experience an activation issue attributable to our service, contact us promptly. We will work with you to resolve the issue or offer a replacement, if necessary.

• No Guarantee: We do not guarantee uninterrupted or error-free service. Coverage, data speeds, and quality depend on network operators in each region.
• Roaming Restrictions: Certain data plans may not support roaming in all countries. Check your specific plan details for restrictions.

• User Responsibility: You are responsible for ensuring that your device is compatible with our eSIM and the local network in the region you intend to use it.
• Software Updates: You may be required to keep your device’s operating system up to date to maintain compatibility.
• Misuse: You agree not to use the Services for any unlawful, abusive, or fraudulent activities.

• Ownership: All content on our Website, including text, graphics, logos, and software, is owned by or licensed to SimplySim.
• Limited Licence: You may access and use our content for personal, non-commercial purposes. Any other use requires our express written consent.

• Personal Data: We process personal data in accordance with our [Privacy Policy] and applicable data protection laws (including UK GDPR or equivalent).
• Security: We employ reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

• Exclusion of Certain Damages: To the maximum extent permitted by law, SimplySim, its directors, employees, or agents shall not be liable for any indirect, consequential, incidental, or punitive damages, including loss of profits or data, arising from or related to the use of our Services.
• Total Liability: In any event, our total liability for direct damages shall be limited to the total amount paid by you for the relevant Services.
• No Warranties: We provide the Services “as is” and “as available” without any warranty of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

You agree to indemnify, defend, and hold harmless SimplySim and its affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms or misuse of the Services.

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.
• Jurisdiction: Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal obligations. When we do, we will post the revised Terms on our Website and update the “Last Updated” date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

We reserve the right to terminate or suspend your access to the Services immediately, without prior notice or liability, if you breach any provision of these Terms or engage in fraudulent or illegal activities. Upon termination, your right to use the Services will cease immediately.

SimplySim shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including acts of God, war, strikes, or other similar circumstances.

These Terms, together with our Privacy Policy and any other legal notices published on our Website, constitute the entire agreement between you and SimplySim regarding our Services and supersede all prior or contemporaneous agreements, representations, or understandings.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.